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Hey! I'm Stephanie of Grinning Like An Idiot. Grinning Like An Idiot is me whenever I do something that makes me happy, whether it is sewing, painting, vacationing, a funny interaction, just life in general. Read More

Home Depot – Do it HerSelf Review

Why do you read my blog – I hope it is because I shoot the truth and don’t waste your time and provide valuable content.  Which is why I feel it necessary to write about Home Depot Do it Herself.  It was the final straw that made me only align with Lowes.  I think most bloggers hope to have an alliance with either Home Depot or Lowes, but I don’t. I’ve been a DIYer for over 20 years and based on my experience, there is really only one choice for me, Lowes.  Now, don’t get me wrong, I’m all for second chances, but I’ve given Home Depot a chance over and over, but over and over I’m disappointed.  Why?  I’ll explain:

  1. Home Depot doesn’t give American Armed Forces a discount.  Home Depot is a US based company, how could they not support our troops?
  2. Home Depot’s store personnel is, a majority of time, not helpful.  Home Depot staff member actually told me I couldn’t do something in the way I had planned and I’d been there and done that.  In another instance, I asked the question for the project I had in mind and the guy responded to my husband and ignored me. SAY WHAT! In two other instances they did not support their installation policy and their product – the contracted installation company said it was the product and the product said it was the installation and Home Depot who provided both the contractor and the product would not resolve the issue. – That happened twice.
  3. Home Depot’s program “Do it ‘Herself'” was poorly constructed and a waste of my time.  I’ll explain why.

Please note:  this is not a paid for post, all opinions and experiences are 100% mine and based on over 20 years of shopping and do-it-yourself experience.

I found out about the The “Do-it-Herself” program at Home Depot when I read a fellow blogger’s post that Home Depot had a DIY geared for women. My first thought was “this is fantastic, finally someone who will try and take the fear out of power tools!!!  When I read the advertisement as well as the email, I understood (along with the woman who showed up) that Home Depot was going let us “get hands on!”.    The session I went to was ‘How to build an organization trunk.’

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I had signed up two months in advance and received the email reminder, which was handy.  I was excited, I’ve been wanting to get my hands on a table saw and try it.  As you can see from the email, my expectations  and directions were:

  • “Check in with store management”.  When I arrived, I went to the customer service desk and the lady actually said “I wasn’t aware there was a class tonight, but I guess if there is one it would be over there [pointing in a general direction]“….ahh, there’s the customer service I remember from the Home Depot staff {sarcasm} – clueless and not helpful.
  • “make sure to wear comfortable clothing for the workshop”.  I and the other lady came dressed ready to work.
  • “get hands on!”

It’s been two weeks since I took the workshop and I’m still angry over it.  The “get hands on”, “wear comfortable clothing” was a misrepresentation of what was actually going to occur.  What occurred, we sat, watched and listened.  The guy came with pre-cut wood and had ZERO power tools!  If more people had been there I would have stood up and left, but I felt bad for the kid – it was just myself and another lady there.

Now, I understand that there are concerns about liability should an accident occur, however, there is waivers we could have signed.  Home Depot lost out on a big opportunity to demonstrate and sell to women on the value of good tools.  Instead, the guy demonstrating told us about the different type of saws (no saws were seen), the different types of blades (no blades were shown), a cordless nail gun (he had a hammer), that he would’ve sanded the board a bit more (no sanders either).

Home Depot wasted an opportunity to sell merchandize.  Seriously, the kid talked about a cordless nail gun while he was manually nailing finishing nails into to project, that would have saved him time with the project by taking away the hammering and bending the nails etc.  While he nailed the lady and I showed pictures of our kids and chatted.  If I could have seen a cordless nail gun in action, I would have bought it!

Further, the demonstration was disappointing because of the level knowledge at which the guy demonstrating assumed we had. This guy was explaining how to use a nail sinker, why to use a carpenter’s square (which he didn’t call it that)…and what the difference between a regular nail and a finishing nail – seriously?!I and the lady next to me KNEW THIS! Home Depot wasted 1.5 hours of our time! Granted it didn’t cost us anything, but this poor kid (23 year old kid) was embarrassed at the ‘finished’ project.  Had he had the proper tools for the demonstration he could have built a better “organization trunk”, but because he didn’t have the proper tools, the box was not a perfect square box, and didn’t fit appropriately and could have used some sanding or planing.  The kid did not have any of the tools he needed to actually do the job.  If you are a DIYer you know the importance of proper tools, if you don’t have them the project becomes extremely frustrating.  

Furthermore, as a businesswoman, What is wrong with these people?  Tool stores are the adult toy shops where we want to buy – let us play!

The other lady and I thought that we were going to MAKE the organization box, not watch some 23 year old kid make the box – poorly (sorry guy if you are reading this).  Home Depot had such a great opportunity and they totally missed it.. This kid talked to us about a cordless hammer, the saws and the various blades, the types of saws to start out with, the sanders he would have used- he did outstanding.  This was just plain old poor handling on Home Depot’s part.  It re-inforeced one of the many reasons I’m a Lowe’s girl.

Lowe’s 1) you honor the military and vets 2) you have skilled and patient staff 3) children’s workshops 4) I’ll say it again, skilled staff willing to help when I don’t know or even when  do know.  This past weekend, I wanted a particular BOSCH saw that was out of stock, Lowe’s sold me the floor sample 50% off.  Now that’s service!

Skip Home Depot Do-it Herself.

  • Jennifer @ My Sweet Sanity

    I wish I had a Lowe’s nearby. I don’t though so my choices are Menards or Home Depot. Thank goodness I have Menards. I tried one of the Do It Herself workshops. It was a joke! This is a screwdriver. This is a replacement faucet. I’m a woman not an imbecile. Oh great now I’m on a rant…lol.

    • Stephanie Weaver

      When I lived up North and I was in high school we had a Menards, man the guys they hired at that one were cute. :) Sorry I got you on a rant, but I’m sort of glad it wasn’t just me. :)

      Thanks for sharing!!

  • Liz @ A Nut in a Nutshell

    What a disappointment. They had a captive audience and didn’t take advantage of that. Shame.

  • rowellreviews

    Aww, man. Sorry the workshop was less than stellar. I would have felt bad for the kid too.

  • Sandra Sears

    This is disappointing. I would rather go to Lowes but Home Depot is the closest one to me.

  • mamadweeb

    So sorry you had such a bad experience :(

  • Katrina

    Urg, I hate bad customer service. That turns me off of companies too.

  • Karen3G2S

    It’s too bad that they lost your business. I’m sure it varies from one store to another as far as customer service goes. I hope Home Depot is listening to consumers like you.

  • http://www.tidbitsofexperience.com/ crystal

    Oh wow. I don’t have a Home Depot local to me, but our local Lowe’s has improved dramatically over the past couple of years. I have grown to love them again! My husband spends enough time in there that it’s a good thing I’m enjoying being there again.

  • Striving Mommy

    Wow! I would feel like I wasted my time as well. I always go to Lowe’s, but mainly because they’re closer to me than Home Depot.

  • fabgrandma

    As much as I love Home Depot, and we have no Lowe’s near us, I hate to hear how that went down.

  • Kira

    We live close to both and I have never had an major issue with either one of them then again we’re not big DIY so that could be it. Sucks that you had a bad experience, hope they can redeem themselves.

  • OyVeyaDay

    Wow, I’m sorry to hear that you had such a bad experience. Guess we are lucky around here that we have a good Home Depot. I actually went to that same workshop in my area, and while I was a bit disappointed that so much of the work was already done (most of the wood was cut), I understood that time wouldn’t allow us to cut giant sheets of pine. At the same time, each person got to cut trim with the circular saw and do a bunch of nailing with the nail gun (oh, and yes, I was the one whose nails went in all wonky and ruined the box).

    Maybe their problem is consistency.

    • Stephanie Weaver

      The workshop you went to sounds a lot better and more of what I was expecting. Did you actually get to build and keep your own box?

      • OyVeyaDay

        It does sound like I my Home Depot put on a better show. We did not each get to build a box and take it home, however, considering that the workshop was free, I understand why. The sheet of pine (without any other supplies) cost $40. They had it already cut up because it was one on the big saw in the back.

        We did all work together and take turns measuring, cutting and using the nail gun. At the end, the folks teaching the workshops also walked around the store and showed us all of the supplies… and asked multiple questions folks had on various projects (not just the storage box).

        He also told us that, for future projects, we could have our wood cut their. He said that you have to have all of your measurements planned out perfectly, and pay for the wood up front. He also said not to come during busy times (which vary by stores) because they do usually help the contractors before they can cut wood for individuals. He said that a good way to do it is to take your measurements, buy the wood, and then ask to pick it up in a day or two.

        At the same time, let me say that I understand your frustration with Home Depot… the problem is that in my area, Lowe’s is often just as bad. Customer service is not always their strong suit. I am glad that I had a better experience at the workshop – I’m hoping to go to another one in Feb.

  • http://kidthings.net/ C @ Kid Things

    Wow. I definitely would have been disappointed. I’ve always been a bigger fan of Lowe’s for my home improvement needs, but that’s also because the nearest Home Depot is about an hour away.

  • Katie

    sorry you had such a bad experience. We love Home Depot and far prefer them to Lowe’s for many reasons.

  • Angela

    We’ve always had good experiences at Home Depot. It is our favorite hardware store.